IMPORTANT RECALL ADVICE – Microsoft Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

IMPORTANT RECALL ADVICE – Microsoft Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices

Important Safety Recall From Microsoft

Affected Products:

• Surface Pro: 9th February 2013 – 15th March 2015
• Surface Pro 2: 22nd October 2013 – 15th March 2015
• Surface Pro 3: 20th June 2014 – 15th July 2015

What are the defects?

The AC supply flexible cord of the cordset can fail at the entry to the appliance connector where it plugs into the power supply unit for the device, or at the entry to the power socket.

What are the hazards?

Risk of electric shock and fire.

Identifying Parts

AC power cord
The removable cord that connects the power supply to an electrical outlet.

Surface Pro type A AC power cord

AC power cord

Power supply  The power “brick” with a permanently attached DC cord that plugs into the charging port on Surface plus the removable AC power cord

Surface Pro power supply type A US with DC cord
Power supply


  • Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.
  • If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one.

 

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